FAQs
Hey there! Here at Hitchmade we try to be as open and clear as possible about our business and business practices because we believe you as the customer deserve 100% honesty and clarity. Here are some of our most common questions answered.
Q: How much is shipping?
A: Shipping from us is always 100% free in the USA, International orders may have to be charged due to the complications of going through customs.
Q: Why is my order taking so long to ship?
A: We try to have every boot model on the shelf and ready to ship to you right away, however in times of high demand we have to wait for our bootmakers in mexico to catch up, we will never sacrifice quality for getting boots out quicker.
Q: Where are your boots made?
A: Our boots for now are made 100% in Mexico by craftsmen who have been making boots for over 90 years using the highest quality construction and materials.
Q:Why made in mexico?
A: Mexico has a long rich history of high quality boot-making, (heck,they invented cowboy boots) and have been making extremely high quality boots ever since. We REFUSE to source apparel, boots or the items we sell from China, Vietnam, or any of these places running large sweatshops to crank out mass production, low quality, overpriced products that will fail. This was a primary driver of this company's founding. We took months to test and source only the highest quality hand-made boots from our excellent leatherworkers in León to give you the customers the absolute highest quality products instead of giving you a poor product for higher profits.
Q: Will you make boots in the USA?
A: We would love to make boots in the USA and we plan to invest in our own factory here in Texas over time, with your help through purchasing our products. Most American manufacturers and factories only make boots for the extremely large brands of boots allowing us near zero options to work with them to contract manufacture our product. IF YOU KNOW ANY BOOT MAKERS IN THE USA WHO WOULD BE WILLING TO WORK WITH US PLEASE REACH OUT TO US ASAP!
Q:Do you make boots for women?
A: At this time we do not make boots in women's sizes because we haven't had enough demand for them to make it financially feasible to start that manufacturing process; However if you would like us to make women's sizes please let us know on our contact form here. We keep track of demand and if enough people will order, we'll start the process.
Q:What makes your boots different?
A: That's a great question, we at Hitchmade have decades of work in the trades and have worn hundreds of boots into the ground and we decided to get together and make an extremely high quality, hand-made boot that you can still buy off the shelf with no sacrifices and at a reasonable price. Most large boot companies, whether they have some boots made in America or not, still purchase a lot of boots from places like Vietnam and China. Our products will always be made by skilled craftsmen in the USA or Mexico only! A few features we will not compromise on include: leather heel counters, true Goodyear welted construction, and high quality tough leather.
If you have unanswered questions, feel free to ask us here.